Staff Business Systems Analyst (ServiceNow Business Analyst)

Role Purpose

To gather, analyze, and document business requirements, ensure alignment between stakeholders and technical teams, and support successful delivery of ServiceNow initiatives including ITSM and HRSD.

Key Responsibilities

• Requirements Gathering: Conduct workshops, interviews, and analysis to capture business needs.
• Review Enhancement Requests: Act as the first point of review for incoming enhancement requests, clarify requirements with stakeholders, and ensure completeness.
• User Story Creation: Translate business requirements into clear, actionable user stories with acceptance criteria.
• Documentation: Create and maintain detailed documentation including BRDs, process flows, and user stories.
• Stakeholder Management: Act as liaison between business and technical teams, ensuring clarity and alignment.
• Process Analysis: Identify gaps, inefficiencies, and opportunities for improvement in workflows.
• Support Testing: Assist in UAT planning and execution, validate requirements against delivered functionality.
• Tooling: Utilize ServiceNow capabilities for requirements tracking and reporting.
• Change Management: Support communication and training for new processes and features.

Skills & Experience

• Strong analytical and problem-solving skills.
• Experience in ServiceNow projects (ITSM essential, HRSD desirable).
• Excellent documentation and communication skills.
• Ability to translate business needs into technical requirements.
• Familiarity with Agile methodologies and tools.

• Bachelor’s or Master’s degree in Computer Science, Information Technology, Software Engineering, or a related field.
• Certified Business Analysis Professional (CBAP) or equivalent.
• ITIL Foundation (nice to have).
• ServiceNow Fundamentals or Implementation Specialist (bonus).

KPIs and Success Metrics

• Requirements Quality: Percentage of requirements accepted without major rework.
• Documentation Timeliness: Delivery of BRDs and user stories within agreed timelines.
• Stakeholder Satisfaction: Feedback scores from workshops and reviews.
• Defect Reduction: Fewer requirement-related defects during UAT and post-release.
• Process Improvement Initiatives: Number of documented and implemented improvements.
• Training Effectiveness: Positive feedback on change management and training sessions.

Renesas is an embedded semiconductor solution provider driven by its Purpose ‘To Make Our Lives Easier.’ As the industry’s leading expert in embedded processing with unmatched quality and system-level know-how, we have evolved to provide scalable and comprehensive semiconductor solutions for automotive, industrial, infrastructure, and IoT industries based on the broadest product portfolio, including High Performance Computing, Embedded Processing, Analog & Connectivity, and Power.
 
With a diverse team of over 21,000 professionals in more than 30 countries, we continue to expand our boundaries to offer enhanced user experiences through digitalization and usher into a new era of innovation. We design and develop sustainable, power-efficient solutions today that help people and communities thrive tomorrow, ‘To Make Our Lives Easier.’     
 
At Renesas, you can: 

• Launch and advance your career in technical and business roles across four Product Groups and various corporate functions. You will have the opportunities to explore our hardware and software capabilities and try new things.  

• Make a real impact by developing innovative products and solutions to meet our global customers' evolving needs and help make people’s lives easier, safe and secure. 

• Maximize your performance and wellbeing in our flexible and inclusive work environment. Our people-first culture and global support system, including the remote work option and Employee Resource Groups, will help you excel from the first day.    

Are you ready to own your success and make your mark?  

Join Renesas. Let’s Shape the Future together.  

Renesas Electronics is an equal opportunity and affirmative action employer, committed to supporting diversity and fostering a work environment free of discrimination on the basis of sex, race, religion, national origin, gender, gender identity, gender expression, age, sexual orientation, military status, veteran status, or any other basis protected by law. For more information, please read our Diversity & Inclusion Statement.