Sr. Staff Customer Quality Engineer
Job Purpose
The Customer Quality Engineer (CQE) will work closely with cross functional teams across regions spanning from Product Groups, Engineering (apps, design, product/test, quality), Sales, FAE, as well as key Customer supplier quality management teams located in Taiwan.
The primary responsibilities include addressing customer quality-related inquiries and data requests, managing customer portal inputs, conducting quality review meetings to improve scorecard ratings, and coordinating with global Renesas teams to drive end to end customer FA/8D requirements, containment, root cause analysis, and corrective/preventive actions.
Build and maintain strong relationships with key customers to understand their expectations and collaborate with internal teams to fulfill them effectively.
Work closely with the SQE OSAT teams to support customer audit requirements, including annual audits and 8D action follow up.
Job Description
Strong verbal and written English communication skills to effectively interact and communicate with teams primarily in but not limited to United States and Malaysia.
Excellent project management and problem solving abilities, with strong ownership in driving actions to closure.
Proficient in quality systems and tools (e.g., 8D methodology), with prior experience understanding both U.S. and Taiwan customer expectations and working styles. SMT line working experience is preferred.
Broad knowledge of IC manufacturing and testing processes, with the capability to interpret FA reports and ATE/bench test data.
Support BU/PG, Sales, and Distributors in defining and executing RMA strategies, and follow up proactively to prevent customer quality issues or potential line down risks.
Strong organizational and time management skills; able to work independently and handle multiple priorities effectively.
Serve as a direct customer interface with solid CQE expertise to analyze and resolve quality issues and concerns promptly.
- 10+ years experience, Education of BS in EE engineering or equivalent. Strong English verbal and written communication is required.
- Strong Quality mindset and problem-solving skills to generate 8D report, presentations for customer and management summary.
- Experience in Quality methodologies and activity. Solid understanding of semiconductor/IC and PCBA/SMT manufacturing processes.
Renesas is one of the top global semiconductor companies in the world. We strive to develop a safer, healthier, greener, and smarter world, and our goal is to make every endpoint intelligent by offering product solutions in the automotive, industrial, infrastructure and IoT markets. Our robust product portfolio includes world-leading MCUs, SoCs, analog and power products, plus Winning Combination solutions that curate these complementary products. We are a key supplier to the world’s leading manufacturers of electronics you rely on every day; you may not see our products, but they are all around you.
Renesas employs roughly 21,000 people in more than 30 countries worldwide. As a global team, our employees actively embody the Renesas Culture, our guiding principles based on five key elements: Transparent, Agile, Global, Innovative, and Entrepreneurial. Renesas believes in, and has a commitment to, diversity and inclusion, with initiatives and a leadership team dedicated to its resources and values. At Renesas, we want to build a sustainable future where technology helps make our lives easier. Join us and build your future by being part of what’s next in electronics and the world.
Renesas is an embedded semiconductor solution provider driven by its Purpose ‘To Make Our Lives Easier.’ As the industry’s leading expert in embedded processing with unmatched quality and system-level know-how, we have evolved to provide scalable and comprehensive semiconductor solutions for automotive, industrial, infrastructure, and IoT industries based on the broadest product portfolio, including High Performance Computing, Embedded Processing, Analog & Connectivity, and Power.
With a diverse team of over 21,000 professionals in more than 30 countries, we continue to expand our boundaries to offer enhanced user experiences through digitalization and usher into a new era of innovation. We design and develop sustainable, power-efficient solutions today that help people and communities thrive tomorrow, ‘To Make Our Lives Easier.’
At Renesas, you can:
- Launch and advance your career in technical and business roles across four Product Groups and various corporate functions. You will have the opportunities to explore our hardware and software capabilities and try new things.
- Make a real impact by developing innovative products and solutions to meet our global customers' evolving needs and help make people’s lives easier, safe and secure.
- Maximize your performance and wellbeing in our flexible and inclusive work environment. Our people-first culture and global support system, including the remote work option and Employee Resource Groups, will help you excel from the first day.
Are you ready to own your success and make your mark?
Join Renesas. Let’s Shape the Future together.
Renesas Electronics is an equal opportunity and affirmative action employer, committed to supporting diversity and fostering a work environment free of discrimination on the basis of sex, race, religion, national origin, gender, gender identity, gender expression, age, sexual orientation, disabilities, military status, veteran status, or any other basis protected by law. For more information, please read our Diversity & Inclusion Statement.
We have adopted a hybrid model that gives employees the ability to work remotely two days a week while ensuring that we come together as a team in the office the rest of the time. The designated in-office days are Tuesday through Thursday for innovation, collaboration and continuous learning.