Sr IT Analyst (Google Workspace, Office 365)

Job purpose

We are seeking a skilled and talented IT Analyst to join our IT team in Vietnam.  This position requires strong knowledge and experience with corporate IT systems, Google Workspace, Office 365, MDM Platforms, firewalls, and network support.

Duties and responsibilities

• Install, configure, and maintain applications, and security updates on end user devices
• Administer and support Google Workspace, user accounts, mailboxes, groups and organizational units.
• Configure and maintain Google Workspace security settings and policies.
• Support and troubleshoot any issues with Google Workspace apps, Gmail, gDrive, Calendars, gDocs.
• Administer and support Office 365 applications - Exchange, SharePoint, OneDrive & Teams
• Manage user accounts, permissions, and access controls across various SaaS applications
• Provide technical support and troubleshooting assistance to end users experiencing issues with Zoom video conferencing and RingCentral communication tools.
• Deploy and set up Zoom Rooms, RingCentral accounts and other conferencing hardware and peripherals.
• Monitor Zoom Rooms performance, implement regular updates and ensure system uptime
• Stay up to date with the latest updates, and security enhancements released by OS systems, SaaS applications, and implement upgrades as needed.
• Create and maintain technical documentation, manuals, and IT Policies

Required Skills

• 5+ years of experience in Corporate IT System management and Administration
• Proficiency with Windows OS, MAC OS, Microsoft Office Suite
• Proficiency in administration and support of Google Workspace
• Familiar with device management platforms such as Microsoft Intune and Jamf
• Proficient in administering Zoom and RingCentral platforms, including user management, permissions, and integrations
• Familiarity with Windows Servers & Active Directory
• Excellent communication and interpersonal skills
• Strong problem solving skills, with the ability to identify and resolve technical issues in a timely manner
• Experience with LAN/WAN networking, TCP/IP protocols, Radius
• Familiarity with ITIL processes is desirable
• Positive, can-do attitude and teamwork

Renesas is an embedded semiconductor solution provider driven by its Purpose ‘To Make Our Lives Easier.’ As the industry’s leading expert in embedded processing with unmatched quality and system-level know-how, we have evolved to provide scalable and comprehensive semiconductor solutions for automotive, industrial, infrastructure, and IoT industries based on the broadest product portfolio, including High Performance Computing, Embedded Processing, Analog & Connectivity, and Power.
 
With a diverse team of over 21,000 professionals in more than 30 countries, we continue to expand our boundaries to offer enhanced user experiences through digitalization and usher into a new era of innovation. We design and develop sustainable, power-efficient solutions today that help people and communities thrive tomorrow, ‘To Make Our Lives Easier.’     
 
At Renesas, you can: 

• Launch and advance your career in technical and business roles across four Product Groups and various corporate functions. You will have the opportunities to explore our hardware and software capabilities and try new things.  

• Make a real impact by developing innovative products and solutions to meet our global customers' evolving needs and help make people’s lives easier, safe and secure. 

• Maximize your performance and wellbeing in our flexible and inclusive work environment. Our people-first culture and global support system, including the remote work option and Employee Resource Groups, will help you excel from the first day.    

Are you ready to own your success and make your mark?  

Join Renesas. Let’s Shape the Future together.  

Renesas Electronics is an equal opportunity and affirmative action employer, committed to supporting diversity and fostering a work environment free of discrimination on the basis of sex, race, religion, national origin, gender, gender identity, gender expression, age, sexual orientation, military status, veteran status, or any other basis protected by law. For more information, please read our Diversity & Inclusion Statement.