Customer Service Representative

Renesas is looking for a recently graduated service and results oriented individual to join our sales operations team. The Customer Service Representative role is the interface to our distribution partners and strategic customers. You will represent Renesas with the customer ensuring satisfaction and loyalty through clear and accurate communication and problem resolution.

Responsibilities

• Primary customer facing supply contact fully responsible for handling all requests in relation to customer and distributor escalations including but not limited to tight supply management, inventory control and various activities cooperating closely with Sales.
• Develop and maintain strong business partnership with customers, sales, planning, finance, quoting and operation teams, proactively driving efficient collaboration and communication.
• Proactively monitoring, communicating and presenting to Management changes in customer demand to avoid supply disruptions or excess inventory.
• Manage escalations effectively by engaging/leading discussions to achieve resolution.
• Handle transactional activities across different systems, reports and procedures.
• Follow business controls per policies and procedures ensuring audit compliance.

• Bachelor’s degree in business, marketing, finance or similar field.
• Some experience in customer service, sales support or similar role.
• Detail-oriented with strong social, analytical, organizational and problem-solving skills.
• Self-starting critical thinker with the ability to work in teams and cross regions with a proactive approach.
• Ability to work in a fast-paced environment with a good resilience to stress.
• Familiar with SAP, Model N, Salesforce or Power BI is an added advantage.
• Advanced command of English and German languages, both spoken and written.
• Knowledge of Semiconductor market would be a benefit.

Renesas is a global semiconductor company providing hardware and software solutions for a range of cutting-edge technologies including self-driving cars, robots, automated factory equipment, and smart home applications. We are a key supplier to the world’s leading manufacturers of the electronics you rely on every day; you may not see our products, but they are all around you.

• Friendly and highly professional team;
• Corporate lunch (once a week);
• 28 calendar days paid vacation;
• Medical insurance;
• English classes;
• Flexible working hours;
• Professional & personal growth.

Renesas is an embedded semiconductor solution provider driven by its Purpose ‘To Make Our Lives Easier.’ As the industry’s leading expert in embedded processing with unmatched quality and system-level know-how, we have evolved to provide scalable and comprehensive semiconductor solutions for automotive, industrial, infrastructure, and IoT industries based on the broadest product portfolio, including High Performance Computing, Embedded Processing, Analog & Connectivity, and Power.
 
With a diverse team of over 21,000 professionals in more than 30 countries, we continue to expand our boundaries to offer enhanced user experiences through digitalization and usher into a new era of innovation. We design and develop sustainable, power-efficient solutions today that help people and communities thrive tomorrow, ‘To Make Our Lives Easier.’     
 
At Renesas, you can: 

• Launch and advance your career in technical and business roles across four Product Groups and various corporate functions. You will have the opportunities to explore our hardware and software capabilities and try new things.  

• Make a real impact by developing innovative products and solutions to meet our global customers' evolving needs and help make people’s lives easier, safe and secure. 

• Maximize your performance and wellbeing in our flexible and inclusive work environment. Our people-first culture and global support system, including the remote work option and Employee Resource Groups, will help you excel from the first day.    

Are you ready to own your success and make your mark?  

Join Renesas. Let’s Shape the Future together.  

Renesas Electronics is an equal opportunity and affirmative action employer, committed to supporting diversity and fostering a work environment free of discrimination on the basis of sex, race, religion, national origin, gender, gender identity, gender expression, age, sexual orientation, military status, veteran status, or any other basis protected by law. For more information, please read our Diversity & Inclusion Statement.

We have adopted a hybrid model that gives employees the ability to work remotely two days a week while ensuring that we come together as a team in the office the rest of the time. The designated in-office days are Tuesday through Thursday for innovation, collaboration and continuous learning.