Senior Help Desk support

Summary:

In this role, the Senior Help Desk support will be expected to own the entire lifecycle of onboarding a new employee and all that entails getting the equipment set up for employees in the Farmington Hills, Ottawa, CA, and remote offices. They will also be expected to resolve computer-related issues like mouse, keyboard, phone, printer, and laptop. This might include installing drivers, troubleshooting connections, installing and troubleshooting Microsoft Office products, and other standard software on the company laptop. The Sr. Systems Analyst will be expected to answer tickets from all locations (2000+ employees). This duty is split between multiple Sr. Business Systems Analyst in different office locations. The client is looking for someone who only needs minor oversight and can take the lead for the Farmington Hills office. The Sr. Business Systems Analyst will need to be able to set up accounts, order laptops and accessories, set up laptops (image), backup software, and train new employees on some of the specific software if needed. 

Job Responsibilities:

• Provide end-user support of PCs (hardware and software), hand-held devices (Android and iPhone), file and print services, HP, Dell, and Lenovo printers and computers
• Assist with PC lab management (inventory, organization, and logistics)
• Assist with procurement requests for hardware, software, and mobile devices
• Perform PC imaging, deployment, and user information migration
• Support Microsoft Windows, Microsoft Office, and 3rd party applications
• Data analysis and reporting using Microsoft Excel and Access
• Lead for Farmington Hills and Ottawa, CA offices, new hire, termination, and PC refresh efforts
• Monitor, reporting, and remediation of workstation issues related to endpoint security metrics

Minimum requirement, end-user support: 10 years

Renesas is one of the top global semiconductor companies in the world. We strive to develop a safer, healthier, greener, and smarter world, and our goal is to make every endpoint intelligent by offering product solutions in the automotive, industrial, infrastructure and IoT markets. Our robust product portfolio includes world leading MCUs, SoCs, analog and power products, plus Winning Combination solutions that curate these complementary products. We are a key supplier to the world’s leading manufacturers of electronics you rely on every day; you may not see our products, but they are all around you.

Renesas employs roughly 21,000 people in more than 30 countries worldwide. As a global team, our employees actively embody the Renesas Culture, our guiding principles based on five key elements: Transparent, Agile, Global, Innovative, and Entrepreneurial. Renesas believes in, and has a commitment to, diversity and inclusion, with initiatives and a leadership team dedicated to its resources and values. At Renesas, we want to build a sustainable future where technology helps make our lives easier. Join us and build your future by being part of what’s next in electronics and the world.

Renesas Electronics Corporation empowers a safer, smarter and more sustainable future where technology helps make our lives easier. The leading global provider of microcontrollers, Renesas combines our expertise in embedded processing, analog, power and connectivity to deliver complete semiconductor solutions. These Winning Combinations accelerate time to market for automotive, industrial, infrastructure and IoT applications, enabling billions of connected, intelligent devices that enhance the way people work and live. Learn more at renesas.com.

Renesas’ mission, To Make Our Lives Easier, is underpinned by our company culture, TAGIE. TAGIE stands for Transparent, Agile, Global, Innovative and Entrepreneurial. Our goal is to embed this unique culture in everything we do to succeed as a company and create trust with our diverse colleagues, customers and stakeholders.

Renesas Electronics is an equal opportunity and affirmative action employer, committed to celebrating diversity and fostering a work environment free of discrimination on the basis of sex, race, religion, national origin, gender, gender identity, gender expression, age, sexual orientation, military status, veteran status, or any other basis protected by federal, state or local law.