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Title:  Help Desk Analyst

Requisition ID:  52191
Department:  Client Services

Toyosu, Tokyo, JP

Job Function:  Shared Services/Help Desk


Position Title:Japan IT onsite support 

Job category:Information Technology

Division/Department:Information Systems Division/ End User services



Japan onsite support engeneer
• Provide end-user onsite support of PCs (hardware and software), hand-held devices (Android and iPhone), file and print services.
• Support Microsoft Windows, Microsoft Office, and 3rd party applications.
• Perform PC imaging, deployment, and user information migration.
• Co-support for Japan offices laptop and desktop new hire, termination, and PC refresh efforts.
• Monitor, reporting, and remediation of workstation issues related to endpoint security metrics.
• Data analysis and reporting using Microsoft Office and ServiceNow system.


Required Skills and Work Experience:

• 2~5 Years of experience administering a networked Windows environment supporting 100+ PCs.
• A thorough knowledge of Microsoft Office 2016, Edge and Microsoft Cloud Services(O365...)..
• A functional knowledge of System/Security Administration, manual maintenance, performance management, job scheduling.
• Able to work effectively with peers in a team environment, while also working in a self-directed manner on multiple tasks and projects.
• High level of professionalism, particularly working with and assisting clients with technical questions and issues.
• Must be organized, process-minded and detail-oriented.  
• Sound troubleshooting methodologies.
• Strong communication skills in Japanese, able to communicate directly with users.

• Bachelor of Computer Science, related technical field.
• Ability to speak English is a plus.