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Title:  Senior Specialist of Business Operation

Company:  Renesas Electronics (Shanghai) Co., Ltd.
Country/Region:  CN
State: 
City:  Shanghai
Department:  China Business Operations Department
Business Unit:  IoT and Infrastructure Business Unit
Office:  Shanghai
Job Function:  Operation
Job Type:  Permanent
Description: 

Position: Senior Specialist of Business Operation

Location: Shanghai, China

 

Job Responsibilities

 

  • Taking Customer Service Representative Responsibilities
  • Responsible for ordering and managing the relationship with customers in order to assist to achieve the goals and objectives identified by the company
  • Deliver excellent customer service to maintain good relationship with customers
  • Keeping accurate customer order from forecast receiving to delivery and invoicing
  • Communicating and coordinating with Sales Team/colleagues is necessary
  • Conduct routine meetings with the customer for delivery issue discussion and enhancement
  • Providing feedback on the efficiency of the customer service process
  • Ensure customer satisfaction and provide professional customer support
  • Any other duties and responsibilities as when assigned by immediate superior or management
  • Implementation of internal export control procedures
  • Support in the implementation of internal and external ISO audits

 

Job Requirements

 

  • Bachelor’s degree or above in Business or related discipline
  • Minimum 3-5 years of relevant experience in customer service sectors
  • Experience working with customer service support
  • Proficient in Microsoft Excel, PowerPoint & Excel
  • With knowledge on SAP operation will be advantage
  • Detail-minded, self-directing, quick learner, highly motivated and have a "Can do" attitude
  • Patient and attentive, with strong sense of responsibility and team working spirit
  • Able to work independently and work under pressure
  • Excellent interpersonal & communication skills
  • Fluency in English both written and spoken
  • Must be a self-motivated team player who is able to take direction, manage multiple tasks simultaneously, and communicate effectively
  • Immediate available is high preferable