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Title:  QA Engineer RESH CQAC

Company:  Renesas Electronics (Shanghai) Co., Ltd.
Country/Region:  CN
State: 
City:  Shanghai
Department:  Asia Pacific Quality Assurance Center
Business Unit:  Direct Organization (CEO)
Office:  Shanghai
Job Function:  Quality Assurance
Job Type:  Permanent
Description: 

Responsibility:

The Staff Customer Quality Assurance Engineer interfaces with Sales, Field Application Engineering, Product QA Engineering, Reliability Engineering, Factory, and FA site with a focus on customer quality support in great China and Asia area.

• Solving customer quality issues is the primary expectation to fix the problem in the appropriate manner.

• Handle customer claim by promoting failure analysis, root case investigation, preventive action, corrective action, and making 8D report to provide quality improvement solution.

• Provide quick response & support when any major quality problem occurred at customer line.

• Understand and communicate Customers' expectations on continuous quality improvement and achievement of the next level target of quality performance, and provide feedbacks to internal quality improvement.

• Coordinate the internal communication and lead to the quality solution collectively.

• Handle Quality related query and requests like introduction of Renesas QMS & product QA activity, factory audit, change control explanation, reliability inquiry, on-site support for quality solution, and negotiation with customer for quality issue.

• Enhance customer satisfaction through constant improvement in Renesas’s quality, requirements, customer response and support

 

Requirements:

•Bachelor’s degree in relevant field with 5+ years’ experience or Master’s degree with 3+ years’ experience.

•Customer QA experience for semiconductor devices.

•Strong problem-solving capability to interface customer needs & resources with energetic and proactive approaches

•Knowledge of problem-solving techniques (8D, 5why, FTA, etc) for root cause analysis and corrective action implementation.

•Strong understanding of failure analysis methods of semiconductor.

•Knowledge on semiconductor product, technology, and semiconductor process preferred

•Ability to work independently with strong analytical skills, self-motivated and excellent interpersonal skills

•Understanding of automotive quality requirements (IATF16949, AEC-Q100, VDA6.3, etc) preferred

•Strong communications skills and open to travel as necessary.

•Very good command of English language and mobility are key elements required for the job