Share this Job

Title:  Senior Staff Customer Service Representative

Requisition ID:  39759


Job Function:  Cust/Sales Support
  • Provide a proactive and professional interface to the customer.
  • Daily contact and support for customers and regional office.
  • Enter and maintain Customer Master data in SAP.
  • Manage all Incoterm and Payment terms per customer within SAP.
  • Manage all order-entry activity from booking through shipment (including customer forecasts, and product allocations/swapping)
  • Become familiar with/support special customer fulfillment models (including VMI, Consignment, etc.)
  • Manage special business issues: (including RMAs, Stock Rotations, credit note/debit note, etc.)
  • Support all direct customer and distributor communication re: orders, schedules, shipments, etc.
  • Inventory management, including dead stock and slow-moving stock.
  • Work closely with other departments:
  1.  Finance: credit terms, credit holds. Month End Confirmation.
  2. Sales: providing sales support data and tracking demand
  3. Supply Chain: order fulfillment (request for delivery improvements and urgent flights etc.)
  4. Hynix QA data upload

IT: Issue work-request to IT to solve some issues, such as price issue, EDI issue.