Title:  Senior Customer Service Representative

Your Responsibilities:

• Quote & Debit review in Model N
• Standard order management including expedites/pull ins/cancellation/push outs.
• Support Customer's RMA & other RMA related FA support.
• Support review of account booking/backlog/billing with Sales.
• Other ad-hoc support covering free of charge sample tracking for Distis, customer questionnaires & other EHS/technical matters.
• Partner with Sales to manage all Renesas communications with Distis/customers.
• Contact person for Disti and Sale for any other topics.

Preferred Skills & Knowledge:

• Bachelor’s Degree or above in any field.
• With a minimum of 5 years related experience in the field of in Customer Service or Support and/or Inside Sales.
• Possess knowledge, passionate in delighting customers by rendering excellent support.
• Knowledgeable in Order management system eg: SAP, Model N, Oracle
• Fluent in English oral and written
• Must possess strong problem solving, communication and interpersonal skills.
• Good team player with the ability to work in teams and cross functions with a proactive approach, consistently delivering high-quality customer service with focus on building relationships and achieving quality results
• Ability to adapt to change, work across different ERP systems, reports & procedures in a fast-paced environment with a good resilience to stress.