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Title:  Senior CSR

Company:  Renesas Electronics (Penang) Sdn. Bhd.
Country/Region:  MY
State:  Penang
City:  Bayan Lepas
Department:  EMEA Global Customer Service
Business Unit:  IoT and Infrastructure Business Unit
Office:  REPG (Penang)
Job Function:  Sales
Job Type:  Permanent
Description: 

Senior CSR

 

Responsibilities:

  • Supports all customer order management related requirements (from quote to cash).
  • Order and delivery tracking for assigned customers (change management: rescheduling and cancellation)
  • Main interface between customer, Sales and Factory/Supply Planner in terms of the order management & demand fulfillment process.
  • Reaches optimum delivery service and highest possible customer satisfaction as a basis for improvement of overall business.

Requirements:

  • Bachelor's Degree or Professional Degree in relevant field.
  • 5 yrs experience as Customer Service in semiconductor industry
  • Customer service process knowledge, passionate in delighting customer by rendering excellent support
  • SAP, Knowledge of Order Management systems.
  • Fluent in English both oral and written.
  • Must possess strong problem solving, communication and interpersonal skills.