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Title:  Customer Service Advisor

Requisition ID:  38592
Department:  EMEA Business Operations
Location: 

Munich, DE

Job Function:  Cust/Sales Support

Renesas is looking for a service and results oriented individual to join our sales operations team.  The Customer Service Representative role is the interface to our distribution partners and strategic customers. You will represent Renesas with the customer ensuring satisfaction and loyalty through clear and accurate communication and problem resolution.

 

Your Responsibilities:

 

  • Primary customer facing supply contact fully responsible for handling all requests in relation to order placement and fulfillment. Including but not limited to forecasts, order entry, changes and cancellations, deliveries, claims and returns.
  • Develop and maintain strong business partnership with customer, sales, planning and operation teams with proactive collaboration and communication.
  • Provide regular quoting of MOQ, lead-times and stock availability to ensure good order coverage.
  • Proactively monitoring and communicating changes in customer demand to avoid supply disruptions or excess inventory.
  • Manage escalations effectively by engaging/leading discussions to achieve resolution.
  • Handle transactional activities across different systems, reports and procedures.
  • Follow business controls per policies and procedures ensuring audit compliance.

 

Your profile:

 

  • Bachelor’s degree in business, marketing, finance or similar field.
  • At least 3 years’ experience in customer service, sales support or similar role.
  • Detail-oriented with strong analytical, organizational and problem-solving skills.
  • Self-starting critical thinker with the ability to work in teams and cross regions with a proactive approach.
  • Ability to work in a fast-paced environment with a good resilience to stress.
  • Familiar with SAP, Model N, Salesforce or Power BI is an added advantage.
  • Advanced command of English and German languages, both spoken and written.
  • Experience in Semiconductor market would be a benefit.

 

Renesas Electronics Corporation (TSE: 6723) delivers trusted embedded design innovation with complete semiconductor solutions that enable billions of connected, intelligent devices to enhance the way people work and live. A global leader in microcontrollers, analog, power, and SoC products, Renesas provides comprehensive solutions for a broad range of automotive, industrial, infrastructure, and IoT applications that help shape a limitless future. Learn more at renesas.com. Follow us on LinkedIn, Facebook, Twitter, and YouTube.

 

Renesas respects all types of diversity and values, and actively works to improve our work environment and foster a corporate culture that accepts and is inclusive of one another. We believe our commitment to diversity and inclusion, and our initiatives are the source of innovative products and services that support our sustainable business growth. For more information, please read through our Diversity & Inclusion Statement.