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Title:  Staff Customer Quality Engineer

Department:  IoT and Infrastructure Quality Assurance Departmen
Location: 

Milpitas, US

Job Function:  Quality Assurance

Renesas is a global semiconductor company providing hardware and software solutions for a range of cutting-edge technologies including self-driving cars, robots, automated factory equipment, and smart home applications. We are a key supplier to the world’s leading manufacturers of the electronics you rely on every day; you may not see our products, but they are all around you.

 

Renesas is a global, multi-billion dollar, publicly-traded company headquartered in Japan, and has subsidiaries in 20 countries worldwide. Renesas is a dynamic, multi-cultural technology company where employees learn, mentor, innovate and thrive. Renesas is extending our share in fast-growing data economy-related markets such as infrastructure and data center, and strengthening our presence in the industrial/IOT and automotive segments. Our solutions drive products developed by major innovators around the world. Join us and build your future by being part of what’s next in electronics.

 

Renesas Electronics America, Inc. is looking for a CQE interested in being part of the Quality Engineering team located in San Jose and Milpitas, California supporting the IoT and Infrastructure Business Unit (IIBU) products and customers.  

 

Responsibilities:
• This engineer is responsible to manage multiple customer accounts supporting the following items listed below: 
• First line Customer interface for quality issues, FA claims registration, reporting, and explanation of FA/8D reports and environmental information.  
• Lead cross functional teams to drive root cause understanding and corrective action closure, including ownership of effective containment and preventive action fan out 
• Support Sales & Marketing to answer technical questions regarding product quality. 
• Build partnerships with Sales, Business unit and engineering teams to support customers and promote Quality initiatives. 
• Perform customer spec reviews, answer customer questionnaires, and environmental inquiries. 
• Collaborate with multicultural and cross site teams from Malaysia, China, Korea, Taiwan, Japan and Europe.   
• Key customer support for new business NPI & technical issues 
• Generate customer and/or product quality presentations 
• Engage in projects to streamline key processes and upgrade internal systems.

 

Qualifications:

• Customer claim and FA Support 
• 8D Problem solving process including root cause tools (5 Why, fishbone, FTA, etc)
• Experience working with Tier 1 customers is desired as well as teams especially in APAC and Japan region
• Basic knowledge of circuits, and semiconductor manufacturing processes 
• QMS (Quality Management System) to support ISO audits
• Available to support domestic & international business travel, though limited 
• Excellent written and verbal communications skills 
• Excellent organizational skills including project and time management 
• Proficient in MS Office/Excel, with data analytics being a plus. 

 

Education:

Minimum 8 years + BSEE or 6 Years + MSEE experience as Customer Quality Engineer supporting customers and/or the business unit
 

Equal Opportunity Employer: Disability/Veteran

 

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Nearest Major Market: San Jose
Nearest Secondary Market: Palo Alto