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Title:  Senior IT-Consultant (f/m/d)

Company:  Renesas Electronics Germany GmbH
Country/Region:  DE
State: 
City:  Dresden
Department:  Information Technology (REE)
Business Unit:  Direct Organization (CLO)
Office:  REGG (Dresden)
Job Function:  Information Technology
Job Type:  Permanent
Description: 

Renesas is looking for a high-profile
 Senior IT-Consultant (f/m/d),

for our Direct Organization

based in Dresden

 

 

The Job

  • First contact for users on site and on the phone as part of a global support scheme using a professional ITSM tool
  • Independent acceptance and processing of incoming requests for IT support and requests
  • Ticket classification, error analysis and implementation of initial solutions
  • Forward complex queries and problems to the 2nd-Level-Support groups
  • Acceptance, installation and dispatch of hardware; RMA processing
  • Control, monitor and delegate tickets in accordance with the SLAs
  • Documentation of solution descriptions and maintenance of the knowledgebase
  •  Participation in IT projects

 

Your Profile

  • Graduate in information technology or equivalent experience
  • Several year work experience in a similar position within an corporate environment
  • Deep knowledge of Windows operating systems
  • Profound knowledge of Microsoft Active Directory
  • Complex understanding of end user device (Desktops, Notebooks etc.) administration
  • Excellent communication and organization skills
  • Teamwork oriented and good command of English and German language
  • Valid and existing residence and work permit for Germany

 

Renesas Electronics Corporation (TSE: 6723) delivers trusted embedded design innovation with complete semiconductor solutions that enable billions of connected, intelligent devices to enhance the way people work and live. A global leader in microcontrollers, analog, power, and SoC products, Renesas provides comprehensive solutions for a broad range of automotive, industrial, infrastructure, and IoT applications that help shape a limitless future. Learn more at renesas.com. Follow us on LinkedInFacebookTwitter, and YouTube.