Title:  Sr Cust Serv Rep

Requisition ID:  54104

Bayan Lepas, MY

Job Function:  Cust/Sales Support

Renesas Electronics (Penang) Sdn. Bhd

Phase 3, Bayan Lepas, Free Industrial Zone 11900 Penang Malaysia


Job Highlights:

  • Attractive Remuneration: Bonus + Profit Sharing
  • Flexible working hour & hybrid work mode
  • Fast growing company with positive working environment


Your New Role:

  • Standard order management including expedites/pull ins/cancellation/push outs.
  • Support Customer's RMA & other RMA related FA support.
  • Support review of account booking/backlog/billing with Sales.
  • Other ad-hoc support covering free of charge sample tracking for Distis, customer questionnaires & other EHS/technical matters.
  • Partner with Sales to manage all Renesas communications with Distis/customers.
  • Renesas contact for Distis and Sales for any other topics.


Preferred Skills & Knowledge:

  • Bachelor’s Degree or above in any field. With minimum of 5 years related experience in the field of
  • Customer Operations or Support and/or Inside Sales.
  • Customer Service process knowledge, passionate in delighting customers by rendering excellent support.
  • knowledge of Order management system, eg: SAP, Model N, Oracle
  • Fluent in English & Chinese in both oral and written

Must possess strong problem solving, communication and interpersonal skills.