Title:  Sales Ops - Customer Excellence

Requisition ID:  38867

Bayan Lepas, MY

Job Function:  Sales

Renesas Electronics (Penang) Sdn. Bhd

Phase 3 , Bayan Lepas, Free Industrial Zone 11900 Penang Malaysia


Job Highlights:

  • Attractive Remuneration: Bonus + Profit Sharing
  • Flexible working hour & hybrid work mode
  • Fast growing company with positive working environment


Job Summary:

To support business transfer, consolidating functions in Penang. Expert on various systems functionalities and business processes. Subject matter expert on CSR roles and responsibilities, identifying and resolving special issues pertaining to orders, products, and communications.  Cross train with counterpart, planner, logistics & others to better understand processes in different entities.


Your New Role: 

  • Expert on Model N functionalities and business processes covering REN-PWR, ANLG and EP, to manage Model N Helpdesk  He/She will cover Asia/EU support while other team members cover US support.
  • Manage the re-routing of EDI workflow errors for REN-PWR to CSRs.
  • Coordinate with various functions within the company to ensure customer requests are handled appropriately and in a timely manner.
  • Respond all customer inquiries - coordinate as necessary with other functional areas. 
  • Work closely with team members to be each other’s back-up. 



Preferred Skills & Knowledge:

  • Bachelor's degree in Business Management, or equivalent.
  • Minimum of 5 yrs related experience in the field of Customer Service Operations
  • Ability to multi-task and prioritize
  • Detailed, self-motivated, and organized
  • Strong analytical skills
  • Excellent communication skills
  • Must possess the ability to manage stressful situations while maintaining good customer relations
  • Mandarin Chinese language a plus