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Title:  Quality Assurance Engineer / Senior Engineer

Company:  Renesas Electronics India Pvt. Ltd.
Country:  IN
State: 
City:  Bangalore
Department: 
Business Unit:  -
Office: 
Job Function:  Quality Assurance
Job Type: 
Description: 

Description:

  • Drive all Quality activities in the company and distributors.
  • Main interface to India customers especially Multi National Account (MNA) customers for all kinds of Quality related matters (i.e customer complaint, customer support etc).
  • Manage customer complaint within stipulated time (with best efforts) to ensure customer satisfaction.
  • Possess excellent QA knowledge and competency to convey Failure Analysis (FA) report contents effectively to customers.
  • Synchronize and harmonize 8D FA report formatting to Automotive customers.
  • Coordinate and provide customer support between customers and headquarter.
  • Track FA report timeline diligently and ensure customer satisfaction.
  • Visit customer on-site for observation/investigation of customer's claim symptoms, with support from FAE team.
  • Collaborate with FAE team to resolve No-Trouble-Found (NTF) and Electrical Over Stress (EOS) claim cases that involves in-depth application analysis.
  • Provide dedicated customer support (i.e Quality review meeting, customer audit, recall activity etc) for Automotive customers.
  • Ensure compliance of Customer Specified Requirement (CSR) for Automotive customers according to IATF 16949 standard.
  • Lead and improve the Quality Management System (QMS) in the company according to ISO 9001 & IATF 16949 standards.
  • Participate/contribute to Renesas Worldwide QA meeting for collaboration/synchronization of WW QA activities especially for MNA customers.
  • Report to Renesas Singapore Quality Assurance Centre (SQAC).

 

Job Requirements:

  • Diploma or Bachelor Degree in Engineering (Electrical/Electronics, QA, or equivalent).
  • At least 1 year working experience on Quality Assurance related job assignment. Fresh graduate will also be considered.
  • Proficient in FA analysis methodology for semiconductor devices.
  • Possess good knowledge on semiconductor devices physics and characteristic.
  • Possess good analytical and problem-solving skill (i.e. 5-Whys analysis, fishbone diagram, Fault Tree Analysis (FTA) etc).
  • Possess good presentation and communication skills.
  • Possess professional attitude with excellent verbal and written English communication skills to liaise with customers professionally.
  • Possess good knowledge of ISO 9001 & IATF 16949 standards.
  • Able to work independently as well as a good team player.
  • Willing to travel.

The following skills will be added advantages:

  • Certified Quality Engineer (CQE)
  • Experienced with applying six sigma and 7 QC tools for continuous Quality improvement
  • Certified ISO 9001 & IATF 16949 internal auditor
  • Experienced with system hardware (Microcontroller, System on Chip, Analog & Power Devices) and application knowledge.

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